Privacy & Cookie Policy
1.
Introduction
1.1
We are committed to protecting
and respecting your privacy.
1.2 This Privacy & Cookie Policy
(together with our website (“our Site”))
Terms of Use, Trading Terms or Terms of Trading) sets out the basis on which
any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our views
and practices regarding your personal data and how we will treat it.
1.3 For the purpose of European
Union Data Protection legislation, we (as defined and detailed in our Site) are
the data controller.
2.
Information we may collect from you
2.1 We may
collect and process the following data about you:
2.1.1 details
of transactions you carry out through our Site and the fulfilment of your
orders;
2.1.2 information
that you provide by filling in forms on our Site, including but not limited to,
information provided at the time of registering to use our Site, subscribing to
any service, posting material or requesting further services. We may also ask
you for information when you enter a competition or promotion sponsored by us;
2.1.3 information
from surveys that we use for research purposes, if you choose to respond to
them;
2.1.4 communications
you send to us, for example to report a problem with or submit a comment
regarding our Site; and
2.1.5 details
of your visits to our Site, including, but not limited to, traffic data,
location data, weblogs and other communication data, whether this is required
for our own billing purposes or otherwise and the resources that you access.
3.
IP addresses and cookies
3.1
We may collect information
about your computer, including, where available your IP address, operating
system and browser type, for system administration. This is statistical data
about our users' browsing actions and patterns, and does not identify any
individual.
3.2
For the same reason, we may
obtain information about your general internet usage by using a cookie file
which is stored on the hard drive of your computer. Cookies contain information
that is transferred to your computer’s hard drive. They help us to improve our Site
and to deliver a better and more personalised service. They enable us to:
3.2.1
estimate our audience size and
usage pattern;
3.2.2
store information about your
preferences, and so allow us to customise our Site according to your individual interests;
3.2.3
speed up your searches; and
3.2.4
recognise you when you return to our Site.
3.3 You may refuse to accept
cookies by activating the setting on your browser which allows you to refuse
the setting of cookies. However, if you select this setting, you may be unable
to access certain parts of our Site. Unless you have adjusted your browser setting
so that it will refuse cookies, our system will issue cookies when you use our Site.
The “Help” menu of the toolbar on most browsers will tell you how to prevent
your browser from accepting new cookies, how to have the browser notify you
when you receive a new cookie, or how to disable cookies altogether. For more
information about cookies and how to stop cookies being installed or how to
delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.
4.
What cookies are used on our Site
4.1 The cookies we and our
business partners use on our Site are broadly grouped into the following
categories:
Essential – Some of the cookies on our Site are essential for us to be able to
provide you with a service you have requested. An example of this would be a
cookie used to enable you to log into your account on our Site or which allows
communication between your browser and our Site. Our cookie preference cookie
described in the section “How can I reject or opt out of receiving cookies?” is
also an essential cookie. You may not be able to use our Site without these
cookies.
Analytics – We use analytics cookies to helps us understand how users engage with
our Site. An example is counting the number of different people coming to our Site
or using a particular feature, rather than the total number of times the site
or feature is used. Without this cookie, if you visited our Site once each week
for three weeks we would count you as three separate users. We would find it
difficult to analyse how well our Site was performing and improve it without
these cookies.
User
Cookies – We use cookies to improve your experience by
remembering your preferences so we know how you like to use our Site. Examples
of this would be remembering you so that you are served with the same content
or to remember you when you come back to our Site.
Social
Sharing – We use third party cookies to allow you to share
content directly on the social networking/sharing sites like Facebook, Twitter
or Google+. Examples would be if you wanted to “like” or “tweet” about us or
our products or services. Please see our “Third Party Cookies” section below
for more details.
Interest-Based
Advertising – You will have noticed that when you visit
websites you will be shown adverts for products and services you may wish to
buy. The money made by website owners for showing third party adverts on their
websites often pays for the cost of running the website and therefore usually
allows you to use the website without having to pay a registration or usage
fee. To try and ensure that the adverts you see are relevant to you third party
cookies may be used to collect information about the types of things that
interest you, for example websites you visit and the geography that you are
based in. Having these cookies does not increase the number of adverts you will
be shown, but simply makes the adverts you see more relevant. Please see our
“Third Party Cookies” section below for more details.
5.
Third party cookies:
5.1 Some of the cookies
described in the "What Cookies are used on our Site" section above
are stored on your machine by third parties when you use our Site. Third
parties may also read cookies on your browser to collect information or to
serve content or advertisements to you. We have no control over these cookies
or how the third parties use them. They are used to allow that third party to
provide a service to us, for example analytics. For more information on these
cookies and how to disable them, please see:
5.1.1 Internet Advertising Bureau
website at http://www.youronlinechoices.com/ where you will be
able to opt-out of receiving Interest-Based Advertising cookies from some of
the third parties listed below; and/or
5.1.2 If you want to know more about
how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website:
http://www.w3.org/Security/Faq/wwwsf2.html#CLT-Q10.
6.
Where we store your personal data
6.1 When we use your
information as described in this Privacy & Cookie Policy, this may
occasionally involve sending your information around the world (and in
particular where you are located within the European Economic Area (EEA), this
includes sending it outside the EEA). By providing us with your personal
information, you agree that we may transfer, store and process your information
in this manner.
6.2 Unfortunately, the
transmission of information via the internet is not completely secure. Although
we employ security measures designed to protect your personal data, we cannot
guarantee the security of your data transmitted to our Site; any transmission
is at your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.
7.
How
we process and store your information
7.1
The data that we collect from you is processed by staff
who work either for us or one of our group companies or for one of our service
providers. Such staff may be engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services.
7.2
Your data may be transferred to, and stored at, a
destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA.
By submitting your personal data, you agree to this transfer, storing and/or
processing. We will take all steps reasonably necessary to ensure that your
data is treated securely and in accordance with this Privacy & Cookie
Policy.
7.3
All information you provide to us is stored on our secure
servers. Any payment transactions will be encrypted. Where we have given you
(or where you have chosen) a password which enables you to access certain
features or parts of our Site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
7.4
Unfortunately, the transmission of information via the
internet is not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted to our
Site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorised access. Remember to close your browser when you have
finished your user session. This will help to ensure that others do not access
your personal information if you share your computer or use a computer in a
public places such as a library or internet café.
8
Uses made of the information
8.1 We use
information held about you in the following ways:
8.1.1 to
carry out our obligations arising from any contracts entered into between you
and us, for example to fulfil your orders;
8.1.2 to provide you with
information, products or services that you request from us or which we feel may
interest you, where you have indicated that you wish to be contacted for such
purposes by post, email, SMS, telephone or other means of electronic communication;
8.1.3 to
ensure that content from our Site is presented in the most effective manner for
you and for your computer.
8.1.4 to
allow you to participate in interactive features of our service, when you
choose to do so.
8.1.5 to notify you about
changes to our service.
8.2
We may also use your data, or
permit selected third parties to use your data, to provide you with information
about third party goods and services which may be of interest to you and we or
they may contact you about these, where you have indicated that you wish to be contacted
for such purposes by post, email, SMS, telephone or other means of electronic
communication.
8.3
If you do not want us to use your
data for direct marketing purposes, or to pass your details on to third parties
for marketing purposes, please check or un-check (as directed) the relevant box
situated on the form on which we collect your data.
9
Disclosure of your information
9.1 We may
disclose your personal information to any affiliated company within our group.
9.2 We may
disclose your personal information to third parties:
9.2.1 in the event that
we sell or buy any business, assets or shares, in which case we may
disclose your personal data to the prospective seller or buyer
of such business, assets;
9.2.2 if we or substantially all of
our assets are acquired by a third party, in which case personal data held by
us about our customers will be one of the transferred assets; or
9.2.3 if we are under a duty to disclose or share your
personal data in order to comply with any legal obligation, or in order to
enforce or apply our terms and conditions; or to protect our rights, property,
or safety, or those of our customers or others. This includes exchanging
information with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
10 Your rights
10.1 You have the right to ask us
not to process your personal data for marketing purposes. We will usually
inform you (before collecting your data) if we intend to use your data for such
purposes. You can exercise your right to prevent such processing by checking or
un-checking (as directed) certain boxes on the forms we use to collect your
data or by following the unsubscribe link on any marketing emails we send you.
You can also exercise the right at any time by contacting us using the details set
out on our Site.
11. Access to your information
11.1 The Data Protection Act 1998
gives you the right to access information held about you. Your right of access
can be exercised in accordance with that Act. Any access request may be subject
to a fee not exceeding £10 to meet our costs in providing you with details of
the information we hold about you.
12 Changes to this Privacy
& Cookie Policy
12.1 We may update this
Privacy & Cookie Policy from time to time so you may want to check it each
time you give us personal information or look at or change your personal
details on our Site.
13 How to contact us
13.1 If you have any questions,
comments or requests regarding this Privacy & Cookie Policy, please feel
free to contact us by using
the details set out on our Site.